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  1. Jira Data Center
  2. JRASERVER-27061

'From' field in Contact Administrator form should be clear in the received email

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    • Suggestion
    • Resolution: Won't Do
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    Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      The email received use the "From" field in the form to fill the "Reply to" in the email.

      It's very confusing, since the "From" field in the email shows the Administrator email because it came from the instance, so it takes the "Outgoing Mail" configuration and use the email setted there.

      It should be show the sender somewhere besides the "Reply to" field. Maybe put the email from the person who needs help in the body of the email would be a better approach.

      A workaround to see who sent the email would be look for the Headers and see the "Reply To" field or click on "Reply" in the mail client to check it.

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              Unassigned Unassigned
              klfoong Foong (Inactive)
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                Updated:
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