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  1. Jira Data Center
  2. JRASERVER-21888

remove requirement for entering an email prefix in the SMTP Server config

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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      21 December 2015

      Hi everyone,

      Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use JIRA so we can continue improving your experience. We have reviewed this issue over the last few days; however there are not currently any plans to implement this suggestion.

      Please remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can learn more about our process here.

      I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.

      Regards,
      Otto Ruettinger
      Principal Product Manager, JIRA
      oruettinger (at) atlassian (dot) com

      Original Description
      Why is it REQUIRED that I enter an email prefix when configuring an SMTP Server for JIRA? Rather presumptuous that all users want this.

      For filtering in the email client, all my emails from JIRA are differentiated by the From address. I don't need (JIRA) or anything else prepended to every subject line. And furthermore, now that I can config custom subject lines per email notification type, I could always prepend whatever I want to each subject line in those Velocity templates including "(JIRA)" if I so wanted.

      Please remove this requirement from defining the SMTP server.

      The problem needs fixing in:

      • MailServerActionSupport.java doValidation() – remove check for isBlank(prefix)
      • remove "<ui:param name="'mandatory'">true</ui:param>" from updatesmtpmailserver.jsp

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            [JRASERVER-21888] remove requirement for entering an email prefix in the SMTP Server config

            Sunpriya {Appfire} added a comment -

            Could we please get an update on the progress?

            Sunpriya {Appfire} added a comment - Could we please get an update on the progress?

            Akash Robert added a comment -

            What if I want the receiver to treat a Jira notification as a regular email? One way is to remove the prefix .

            Akash Robert added a comment - What if I want the receiver to treat a Jira notification as a regular email? One way is to remove the prefix .

            Fgon87 added a comment -

            Hello David,

            Do you know the impact of changing the email prefix?. Did you have any issue regarding to notifications after changing the prefix?. Any other configuration that we should analyze?

            Thank you in advance.

            Fgon87 added a comment - Hello David, Do you know the impact of changing the email prefix?. Did you have any issue regarding to notifications after changing the prefix?. Any other configuration that we should analyze? Thank you in advance.

            Arunava Basu added a comment -

            Please check the num-lock of your Laptop's keyboard to make this alt+255 work.

            Arunava Basu added a comment - Please check the num-lock of your Laptop's keyboard to make this alt+255 work.

            VVor added a comment -

            Here is my answer on the same question in another place.
            https://community.atlassian.com/t5/Jira-Questions/Remove-email-subject-prefix/qaq-p/29383#M434639

            In short: use alt-255 space symbol instead of regular "space" (alt-32)
             

            VVor added a comment - Here is my answer on the same question in another place. https://community.atlassian.com/t5/Jira-Questions/Remove-email-subject-prefix/qaq-p/29383#M434639 In short: use alt-255 space symbol instead of regular "space" (alt-32)  

            Saad added a comment -

            any fix for this please?

            Saad added a comment - any fix for this please?

            Catherine Jorquera added a comment - - edited

            Esta solución realmente funciona, corri el script en la consola de scriptrunner y dejo el prefijo nulo, gracias David 

            **************************************************************************************************
            This solution really works, I run the script in the scriptrunner console and I leave the null prefix, thanks David

            Catherine Jorquera added a comment - - edited Esta solución realmente funciona, corri el script en la consola de scriptrunner y dejo el prefijo nulo, gracias David  ************************************************************************************************** This solution really works, I run the script in the scriptrunner console and I leave the null prefix, thanks David

            medova added a comment - - edited

            I believe you can simply satisfy the dumb requirement by holding down the <Alt> key while typing "255" in the prefix field.  It causes a preceding space by it's much more external-customer friendly.

            medova added a comment - - edited I believe you can simply satisfy the dumb requirement by holding down the <Alt> key while typing "255" in the prefix field.  It causes a preceding space by it's much more external-customer friendly.

            Tony.Liang added a comment -

            Does Atlassian really care about this ? I don't think there is somebody working on this case.

            Tony.Liang added a comment - Does Atlassian really care about this ? I don't think there is somebody working on this case.

            JohnG added a comment -

            The "Re:" suggestion was excellent. In MS Outlook that text is removed with the default view and only shows up in the reading pane making it almost as if it doesn't exist.

            JohnG added a comment - The "Re:" suggestion was excellent. In MS Outlook that text is removed with the default view and only shows up in the reading pane making it almost as if it doesn't exist.

              Unassigned Unassigned
              14bc6f9bf9fb David Goldstein
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                Created:
                Updated: