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  1. JIRA Server (including JIRA Core)
  2. JRASERVER-14543

Better support for reply emails from Outlook by mailhandlers

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      We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see An updated workflow for server feature suggestions.
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      Atlassian Update – 8th February 2018

      Hi Everyone,

      Thanks for your interest in this issue.

      This request is considered a potential addition to our longer-term roadmap.

      We'll typically review this request in about 12 months time, at which point we’ll consider whether we need to alter its status.

      Cheers,
      Jira Product Management

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      Atlassian Update – 8th February 2018 Hi Everyone, Thanks for your interest in this issue. This request is considered a potential addition to our longer-term roadmap. We'll typically review this request in about 12 months time, at which point we’ll consider whether we need to alter its status. Cheers, Jira Product Management
    • UIS:
      189

      Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

       

      If one replys to JIRA message from Outlook to JIRA configured with NonQuotedCommentHandler and CreateOrCommentHandler the "old" message is not striped out.

      The html source code for the reply message around the end of the reply and the original message looks like:

      <br>Cell:966.456.452</span><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: 'Calibri','sans-serif';"><o:p></o:p></span></p>
      <div>
      <div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
      <p class="MsoNormal"><b><span style="font-size: 10pt; font-family: 'Tahoma','sans-serif';">From:</span></b>
      <span style="font-size: 10pt; font-family: 'Tahoma','sans-serif';"> James Bond (JIRA) [mailto:agent007@mi5.gov.uk] <br><b>
      ...
      

      Outlook doesn't indicate/separate the "old content" from the reply message in any way that would allow us to program JIRA to recognize and process the message.
      For e.g. the blue line which in this case is separating the content, can be used for other purposes too. So, we can't use it to trim the content base on it.

      For references this is a screenshot of the reply email sent from Outlook.

      Currently known work arounds that might work in some cases are:

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              • Assignee:
                Unassigned
                Reporter:
                bdziedzic Bogdan Dziedzic [Atlassian]
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                • Created:
                  Updated: