If one replys to JIRA message from Outlook to JIRA configured with NonQuotedCommentHandler and CreateOrCommentHandler the "old" message is not striped out.
The html source code for the reply message around the end of the reply and the original message looks like:
Outlook doesn't indicate/separate the "old content" from the reply message in any way that would allow us to program JIRA to recognize and process the message.
For e.g. the blue line which in this case is separating the content, can be used for other purposes too. So, we can't use it to trim the content base on it.
For references this is a screenshot of the reply email sent from Outlook.
Currently known work arounds that might work in some cases are:
- Change config of each Outlook client as per http://office.microsoft.com/en-us/outlook/HP052431761033.aspx?pid=CH063565661033.
- Stop to use this client
- customise mail temples in JIRA to include a line that will help JIRA trim messages e.g. _---- Original Message ---- _ and specify it atlassian-jira/WEB-INF/classes/outlook-email.translations . Note, it will not trim whole message but every thing below this line and it will need to be moved to a new JIRA if you upgrade in the future.