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  1. Advanced Roadmaps
  2. JPOSERVER-2970

Product enhancement request: Feedback from Status Page users

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    • Suggestion
    • Resolution: Unresolved
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    • Plan
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    • JIRA feedback is collected from a number of different sources and is evaluated when planning the product roadmap. If you would like to know more about how JIRA Product Management uses customer input during the planning process, please see our post on Atlassian Answers.

    Description

      We're looking for the best way to receive users' feedback (such as NPS or CSat) about their experience with Status Page. There are two main target audiences:

      1. active subscribers (we may place a code with a survey script inside the footer on the website itself, for example)
      2. unsubscribed users (possibly, send an email as a follow up asking users about the reason they unsubscribed, or, ask this question on the pop-up message before they click "confirm")

      In order to receive feedback from unsubscribed users (the goal is to find out why do they leave and stop using Status Page), we'd need a way to include a survey option in the email that unsubscribed users receive when their subscription is removed (unsubscribe confirmation email notification). Is there a chance to implement something like that? Or maybe there is a better option available? Please advise.

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            Unassigned Unassigned
            6f7694a74097 Lana Galtz
            Archiver:
            atibrewal@atlassian.com Aakrity Tibrewal

            Dates

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              Updated:
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