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Bug
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Resolution: Unresolved
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Low
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None
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3.24.0
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None
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5
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Severity 3 - Minor
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Issue Summary
Live plan throws an error as "Could not be committed for unknown reasons. Item could not be committed for unknown reasons. Please contact your administrator." while committing the changes when new issues created from Live plan.
Steps to Reproduce
- Load a Plan and create a new issue from the live plan.
- Go to Review changes and Save.
Expected Results
Newly created issues in the Live plan should be committed to Jira.
Actual Results
Observed this error "Issue could not be committed for unknown reasons. Please contact your administrator. The priority selected is invalid." in Jira UI.
The below exception is thrown in the atlassian-jira.log file:
2020-07-13 05:12:13,423 http-nio-8080-exec-166 WARN H364170 312x1016984x9 1hnlnq1 10.68.134.119,10.22.224.164 /rest/jpo/1.0/issues/commit [c.a.r.j.c.scenario.common.BaseScenarioEntityCommitService] Error in commit operation. com.atlassian.rm.jpo.env.issues.EnvironmentIssueUpdateException: Specific error details: {priority=The priority selected is invalid.} at com.atlassian.rm.jpo.env.issues.JiraIssueService.updateIssue(JiraIssueService.java:206) at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueUpdateAction.performApiOperation(ScenarioIssueUpdateAction.java:89) at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueModificationAction.perform(ScenarioIssueModificationAction.java:284) at com.atlassian.rm.common.persistence.transaction.Registry.run(Registry.java:35) at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueCommitService.update(ScenarioIssueCommitService.java:219) at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueCommitService.update(ScenarioIssueCommitService.java:47) at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.updateInternal(BaseScenarioEntityCommitService.java:401) at com.atlassian.rm.jpo.core.scenario.common.BaseRankableScenarioEntityCommitService.updateInternal(BaseRankableScenarioEntityCommitService.java:115) at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.executeOperation(BaseScenarioEntityCommitService.java:436) at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.transactionalCommitInternal(BaseScenarioEntityCommitService.java:291) at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService$2.apply(BaseScenarioEntityCommitService.java:257) at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService$2.apply(BaseScenarioEntityCommitService.java:252) at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inTransaction(TransactionHandler.java:111) at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inNewTransaction(TransactionHandler.java:99) at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inNewTransaction(TransactionHandler.java:89) at com.atlassian.rm.common.persistence.transaction.TransactionHandler.lambda$inDatabaseTransaction$3(TransactionHandler.java:69) at com.atlassian.rm.common.persistence.DefaultDatabaseProvider.lambda$run$0(DefaultDatabaseProvider.java:24) at com.atlassian.rm.common.persistence.env.JiraDatabaseProvider.lambda$execute$0(JiraDatabaseProvider.java:34) at com.atlassian.rm.common.bridges.jira.persistence.JiraDatabaseProviderBridge76.execute(JiraDatabaseProviderBridge76.java:59) at com.atlassian.rm.common.persistence.env.JiraDatabaseProvider.execute(JiraDatabaseProvider.java:34) at com.atlassian.rm.common.persistence.DefaultDatabaseProvider.run(DefaultDatabaseProvider.java:24) at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inDatabaseTransaction(TransactionHandler.java:68) at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.commitInternal(BaseScenarioEntityCommitService.java:252) at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.commit(BaseScenarioEntityCommitService.java:143) at com.atlassian.rm.jpo.rest.service.scenario.common.BaseScenarioCommitRestEndpoint.commit(BaseScenarioCommitRestEndpoint.java:43) ... 3 filtered at java.lang.reflect.Method.invoke(Method.java:498) ... 8 filtered at com.atlassian.rm.common.rest.mau.MauTrackingDispatcher.dispatch(MauTrackingDispatcher.java:28) at com.atlassian.rm.common.rest.permissions.AnnotationPermissionDispatcher.dispatch(AnnotationPermissionDispatcher.java:49) at com.atlassian.rm.common.rest.permissions.AnnotationPermissionDispatcher.dispatch(AnnotationPermissionDispatcher.java:49) at com.atlassian.rm.common.rest.scope.RequestOperationScopeDispatcher.dispatch(RequestOperationScopeDispatcher.java:25) ... 10 filtered at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154) ... 1 filtered at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68) ... 41 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 42 filtered at net.youngaweb.jira.ServletFilter.doFilter(ServletFilter.java:336) ... 14 filtered at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66) ... 1 filtered at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64) ... 16 filtered at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37) ... 19 filtered at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) ... 10 filtered at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) ... 4 filtered at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) ... 26 filtered at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) ... 25 filtered at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748) 2020-07-13 05:12:13,434 http-nio-8080-exec-166 ERROR H364170 312x1016984x9 1hnlnq1 10.68.134.119,10.22.224.164 /rest/jpo/1.0/issues/commit [c.a.r.j.c.scenario.issue.IssueScenarioEntityCommitExceptionHandler] Exception when trying to commit issue: specific errors: {priority=The priority selected is invalid.}. errorMessages: []
Workaround
Add the field "Priority" to the plan and Selecting the Priority value while creating the Issue will successfully commit the changes to Jira.
- is related to
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JSWCLOUD-19311 Cannot create issues when required fields are configured in workflow validator rather than field configuration
- Closed
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JSWSERVER-24902 When commiting an issue has an error, no details are shown on the interface
- Gathering Impact