Trying to move an incident issue to another project fails

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • Component/s: None
    • None

      Description

      When trying to move an incident in the Incident Management project in Jira Ops to another project, with a different issue type, the move fails.

      Steps to reproduce

      1. Find an issue of the type Incident in an incident management project
      2. Go to meatball menu in that issue and select Move
      3. Follow the wizard, moving the issue to a non Incident management project, with a issue type of Story or Issue.
      4. Confirm the move

      What should happen?

      The incident issue type should be moved.

      What actually happened?

      An error occurs and the error is displayed to the customer.

      error is HTTP 500 NullPointerException at https://instance.atlassian.net/secure/MoveIssueUpdateFields.jspa

      java.lang.NullPointerException
      at com.atlassian.jira.plugin.incidentmanagement.project.fields.SeverityCFType.getDbValueFromObject(SeverityCFType.java:91)
      at com.atlassian.jira.plugin.incidentmanagement.project.fields.SeverityCFType.getDbValueFromObject(SeverityCFType.java:45)
      at com.atlassian.jira.issue.customfields.impl.AbstractSingleFieldType.updateValue(AbstractSingleFieldType.java:202)
      at com.atlassian.jira.issue.fields.ImmutableCustomField.updateValue(ImmutableCustomField.java:485)
      at com.atlassian.jira.issue.fields.ImmutableCustomField.updateValue(ImmutableCustomField.java:455)
      at com.atlassian.jira.web.action.issue.MoveIssueConfirm.updateModifiedFields(MoveIssueConfirm.java:580)
      at com.atlassian.jira.web.action.issue.MoveIssueConfirm.moveIssueDetails(MoveIssueConfirm.java:410)
      at com.atlassian.jira.web.action.issue.MoveIssueConfirm.moveIssueInTxn(MoveIssueConfirm.java:311)
      at com.atlassian.jira.web.action.issue.MoveIssueConfirm.doExecute(MoveIssueConfirm.java:275)
      at webwork.action.ActionSupport.execute(ActionSupport.java:165)
      at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:66)
      at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
      at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
      at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
      at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
      at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)
      at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154)
      at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:150)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
      at com.atlassian.jira.servlet.WebExceptionCheckingServlet.delegate(WebExceptionCheckingServlet.java:86)
      at com.atlassian.jira.servlet.WebExceptionCheckingServlet.service(WebExceptionCheckingServlet.java:32)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
      at com.atlassian.jira.web.filters.JiraAbstractHttpFilter.lambda$doFilter$0(JiraAbstractHttpFilter.java:34)
      at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:75)
      at com.atlassian.jira.web.filters.JiraAbstractHttpFilter.doFilter(JiraAbstractHttpFilter.java:39)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
      at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:21)
      at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
      at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:40)
      at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56)
      at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.servicedesk.internal.web.PortalLanguageDetectionFilter.doFilter(PortalLanguageDetectionFilter.java:132)
      at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:56)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:41)
      at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
      at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:32)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:79)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:51)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.jira.plugins.rest.HOT25715FixServletFilter.doFilter(HOT25715FixServletFilter.java:46)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64)
      at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)
      at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72)
      at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
      at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)
      at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
      at com.atlassian.jira.web.filters.JiraAbstractHttpFilter.lambda$doFilter$0(JiraAbstractHttpFilter.java:34)
      at com.atlassian.jira.web.filters.FatalExceptionFailHealthCheckHttpFilter.doFilter(FatalEx

       

            Assignee:
            oli
            Reporter:
            Bradley Schoone
            Archiver:
            Monique Khairuliana (Inactive)

              Created:
              Updated:
              Resolved:
              Archived: