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  1. Automation for Jira Server
  2. JIRAAUTOSERVER-589

Automation rule fails with the error "User is not valid for this user picker" if the user is deactivated after the automation has already been created

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 8.1.2
    • Configuration, Fields
    • Severity 3 - Minor
    • 0

      Issue Summary

      Automation rule fails if the user is deactivated after the automation has already been created.

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      • Create a multi-user picker custom field and associate it with project
      • Go to Project settings -> Project Automation
      • Create an automation rule for the trigger "Issue created"
      • Add any condition, let's say Customer Request type is Get IT Help
      • Set action on "Edit issue fields" and add users to the multi-user picker custom field as below
      • If you create any request from the customer portal then it works fine as below
      • Now, deactivate any user which is added to the custom field

      Expected Results

      Automation rule should add the active users and exclude the inactive user.

      Actual Results

      • Automation rule fails and multi-user picker is not added to the issue created
      • Error in Audit log 
        User '<SOME_USERNAME>' is not valid for this user picker. (customfield_XXXXX)

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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            [JIRAAUTOSERVER-589] Automation rule fails with the error "User is not valid for this user picker" if the user is deactivated after the automation has already been created

            Tara Pathirana added a comment -

            Can we bump up the priority 

            Tara Pathirana added a comment - Can we bump up the priority 

            nader.akhres@technicolor.com added a comment -

            Hello,

            as it's impacting Data Center as well, can the priority be raised?

            nader.akhres@technicolor.com added a comment - Hello, as it's impacting Data Center as well, can the priority be raised?

            NGATDev added a comment -

            Hello,

            this is a big flaw and it makes the solution not reliable.

            Please correct

            NGATDev added a comment - Hello, this is a big flaw and it makes the solution not reliable. Please correct

              nwroblewska Natalia Wroblewska
              3814e4a56ec7 Aniket Ranjan
              Affected customers:
              6 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated: