Uploaded image for project: 'Automation for Jira Server'
  1. Automation for Jira Server
  2. JIRAAUTOSERVER-570

Upon rule execution custom Multi-picker user field will not get populated with users if users become inactive

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Low Low
    • None
    • 8.0.5
    • Configuration, Fields
    • None
    • Severity 3 - Minor

      Issue Summary

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      1. Create a custom multi-picker user field and associate it with the project of choice
      2. Add the customfield to any one of the project issues ( Ex - SCM-01 ), and select two users of choice (testuser, testuser2) in the customfield multi-picker user fields
      3. Go to Project settings -> Project Automation
      4. Create an automation rule for the trigger "Issue created"
      5. Set New action as "Edit issue fields" and for customfield copy the data from the parent - shown below
      6. Now, go to issue SCM-01 and create a subtask for the issue, this will trigger the automation rule and the subtasks will contain the same customfield with users copied from the parent issue.
      7. Next, go to System->User Management, and make one of the users inactive (testuser).
      8. Go to issue SCM-01 and create another subtask for the issue, this time the subtasks won't contain the customfield added to the issue. 

      Expected Results

      Functionality was working fine for Jira 7 :-

      Test jira7 customfield contains the same set of users in subtask as in parent, as shown below

      This feature is not working for Jira 8 and Jira 9 versions

      checked on 8.21 and Jira 9.4 versions

      Actual Results

      Below screenshot shows the subtask missing customfield

      Audit log shows error:-

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2022-11-23-17-43-55-538.png
          image-2022-11-23-17-43-55-538.png
          134 kB
        2. image-2022-11-23-17-50-58-959.png
          image-2022-11-23-17-50-58-959.png
          202 kB
        3. image-2022-11-23-17-52-38-186.png
          image-2022-11-23-17-52-38-186.png
          216 kB
        4. image-2022-11-23-17-53-48-711.png
          image-2022-11-23-17-53-48-711.png
          124 kB

            [JIRAAUTOSERVER-570] Upon rule execution custom Multi-picker user field will not get populated with users if users become inactive

            Filip Nowak added a comment -

            Closing this issue, as it's not possible to assign inactive users to issues manually. Automation should not be able to override such restrictions.

            Filip Nowak added a comment - Closing this issue, as it's not possible to assign inactive users to issues manually. Automation should not be able to override such restrictions.

              dramotowski Daniel Ramotowski
              22a1f4c89d44 Gaurav Kashyap (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: