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  1. Automation for Jira Server
  2. JIRAAUTOSERVER-570

Upon rule execution custom Multi-picker user field will not get populated with users if users become inactive

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Details

    • Bug
    • Resolution: Not a bug
    • Low
    • None
    • 8.0.5
    • Configuration, Fields
    • None
    • Severity 3 - Minor

    Description

      Issue Summary

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      1. Create a custom multi-picker user field and associate it with the project of choice
      2. Add the customfield to any one of the project issues ( Ex - SCM-01 ), and select two users of choice (testuser, testuser2) in the customfield multi-picker user fields
      3. Go to Project settings -> Project Automation
      4. Create an automation rule for the trigger "Issue created"
      5. Set New action as "Edit issue fields" and for customfield copy the data from the parent - shown below
      6. Now, go to issue SCM-01 and create a subtask for the issue, this will trigger the automation rule and the subtasks will contain the same customfield with users copied from the parent issue.
      7. Next, go to System->User Management, and make one of the users inactive (testuser).
      8. Go to issue SCM-01 and create another subtask for the issue, this time the subtasks won't contain the customfield added to the issue. 

      Expected Results

      Functionality was working fine for Jira 7 :-

      Test jira7 customfield contains the same set of users in subtask as in parent, as shown below

      This feature is not working for Jira 8 and Jira 9 versions

      checked on 8.21 and Jira 9.4 versions

      Actual Results

      Below screenshot shows the subtask missing customfield

      Audit log shows error:-

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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            dramotowski Daniel Ramotowski
            22a1f4c89d44 Gaurav Kashyap (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: