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  1. Automation for Jira Server
  2. JIRAAUTOSERVER-562

Automation rule fails with Some errors in Audit log when using smart value initiator.displayName

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    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Medium Medium
    • None
    • 8.0.5
    • Actions, Smart-values
    • None
    • Severity 3 - Minor

      Summary

      Automation rules fails to execute and audit log shows Some Errors when using Smart Value
      initiator.displayName, The behavior is observed in case Display Name and Full Name are not identical

      Steps to Reproduce

      1. Create a automation rule and a User picker Custom field
      2. Choose a trigger of your choice, for e.g. Transitioning an issue
      3. Add an Edit Issue action in rule to update the custom field created in #1
      4. Use initiator.displayName for updating the value in custom field
      5. Perform an action which triggers the rule, with a user with different Full Name and UserName For e.g. Full Name is Charlie C while Username is Charlie
      6. Verify the audit logs, the request will fail with below errors: 
        Error editing issues
EP-7 (User 'Charlie C' was not found in the system. (customfield_id))

      Expected Results

      Automation rule should run successfully and should be updating the issue based on Username 

      Actual Results

      Automation rule fails with user errors since it looks for users Full Name

      Workaround

      Using Smart-Value initiator.name can help to achieve some similar requirement

            [JIRAAUTOSERVER-562] Automation rule fails with Some errors in Audit log when using smart value initiator.displayName

            Filip Nowak added a comment -

            We are closing this ticket because it's indeed the username not the display name that is used to identify a user in Jira.
            It's not possible to uniquely determine a user with just display name.

            Filip Nowak added a comment - We are closing this ticket because it's indeed the username not the display name that is used to identify a user in Jira. It's not possible to uniquely determine a user with just display name.

              0291f5616540 Konrad Plasota
              556084c56f12 Rinish
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: