Using Use reporter's email domain in organization field is case sensitive

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 7.1.7
    • Component/s: Fields
    • Severity 3 - Minor
    • 0

      Issue Summary

      The Use reporter's e-mail domain option to edit the organization is case sensitive, and the behavior is not consistent when the customer's domain changes.

      Steps to Reproduce

      • Manually created Org: "Fake Org"
      • Manually created customer in "Fake Org" with email: "tim@fake.com"
      • Created request from new customer: "TIM2@Fake.com"
      • A4J created new Org: "Fake"
      • Created request from new customer: "TIM3@FAKE.COM"
      • A4J created new Org: "FAKE.COM" didn't expect that, but let's try more
      • Created request from new customer: "tim4@fake.com"
      • A4J added customer to "Fake Org" (matching on existing user)
      • Created request from new customer: "TIM5@FaKe.com"
      • A4J added customer to "Fake" (matching on domain?)
      • Created request from new customer: "Tim6@Fake.Com"
      • A4J added customer to "FAKE.COM" (not sure what this matched on, but I guess the .Com made it fail the same logic the previous case passed).

      Expected Results

      Only 1 organization, Fake Org, should have been created.

      Actual Results

      Multiple orgs created

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            frother (Inactive)
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              Created:
              Updated: