Have an option to set the "Resolution" field to 'None' or clear the resolution using automation rules

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      Currently, we are able to Edit the "Resolution" field to set some value but we are unable to clear the value of the "Resolution" field.

      Suggested Solution:

      It'd be good if we can clear the Resolution using Automation Rules or if we can set the value to 'None'

      Workaround:

      We can achieve this using the post function as mentioned in this KB for 

            Assignee:
            Unassigned
            Reporter:
            Devisree Gedda
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              Created:
              Updated: