It feels Data Center customers have been treated as second class citizens in the Atlassian ecosystem regardless of the fact that we are long time customers who have continued to invest in Atlassian for well over a decade. Our security and operational requirements prevents us from migrating our Data Center installations to the corresponding cloud offerings.
In this case, Atlassian owns the both sides of the integration, however they seem to choose to leave this capability out for Data Center customers as incentive to get customers on their Cloud platform. They have gone out of their way to support clients who have not invested in the full suite (Jira + Bitbucket Data Center) by adding support for Gitlab self-hosted and GitHub Enterprise, but intentionally neglect the product they have most control over. This can be perceived as we would be better off not using Bitbucket and migrating to Gitlab or GitHub instead.
I would love to see this perspective to be proven wrong. The fact that this story has been hanging around so long, I am not optimistic. I realize a comment on a story is not going to make a difference in the company's handling of existing customers with requirements to stay with Data Center edition. However, a few small wins like implementing this story can at least make the case that Atlassian is still considering the needs of organizations who are unable to move to the Cloud platform.
Thank you in advance for considering this feedback!
Hi,
Three years ago you already wrote in a community post
I think the time came that these capabilities that are provided by an external app should be available within the codebase.