• Type: Suggestion
• Resolution: Unresolved
• Fix Version/s: None
• Component/s: Actions, Rule execution (engine)
• Labels:

  • iq-a4j
  • ril

[JIRAAUTOSERVER-187] Send mails individually from Recipients list in "Send email" action

Marc Dacanay made changes - 15/Jan/2025 4:24 AM

Labels

Original: iq-a4j

New: iq-a4j ril

Marc Dacanay made changes - 15/Jan/2025 4:24 AM

Remote Link

New: This issue links to "Internal ticket (Web Link)" [ 979031 ]

Michelle Chin made changes - 23/Mar/2023 8:55 AM

UIS

New: 0

Rudy Slaiby made changes - 16/Feb/2023 8:36 AM

Labels

New: iq-a4j

Kiran Srinivas (Inactive) made changes - 03/Dec/2020 8:14 AM

Description

Original: Currently, in the "Send email" action, A4J adds all the mentioned mail recipients to a single mail. If the mail recipients contain one or more 'invalid' email addresses, delivery to all email recipients fails on some SMTP mail servers. * When Jira needs to send a notification to multiple users, Jira will build 1 email per user, and put this user in the “To:” header of that email, and sends the mail. This will ensure that emails are sent individually and any 'invalid' email address does not affect 'valid' email addresses. * However, when the A4J action and the Send Email feature, “Send email” needs to send an email to multiple users, this action only builds 1 single email and adds all the users into the “To:” header. This could cause issues with some SMTP mail servers, if 1 single email address is invalid, the whole email is not sent, thereby affecting 'valid' users. It would be great if A4J feature uses the behaviour of Jira and send separate emails for different mail addresses so that mail to all 'valid' addresses are sent even if the recipient list contains one or more 'invalid' email addresses.

New: Currently, in the "Send email" action, A4J adds all the mentioned mail recipients to a single mail. If the mail recipients contain one or more 'invalid' email addresses, delivery to all email recipients fails on some SMTP mail servers. * When Jira needs to send a notification to multiple users, Jira will build 1 email per user, and put this user in the “To:” header of that email, and sends the mail. This will ensure that emails are sent individually and any 'invalid' email address does not affect 'valid' email addresses. * However, when the A4J action “Send email” needs to send an email to multiple users, this action only builds 1 single email and adds all the users into the “To:” header. This could cause issues with some SMTP mail servers, if 1 single email address is invalid, the whole email is not sent, thereby affecting 'valid' users. It would be great if A4J feature uses the behaviour of Jira and send separate emails for different mail addresses so that mail to all 'valid' addresses are sent even if the recipient list contains one or more 'invalid' email addresses.

Kiran Srinivas (Inactive) made changes - 03/Dec/2020 8:13 AM

Description

Original: Currently, in the "Send email" action, A4J and also "Send Email" feature in Jira under ⚙ >System>Send Email adds all the mentioned mail recipients to a single mail. If the mail recipients contain one or more 'invalid' email addresses, delivery to all email recipients fails on some SMTP mail servers. * When Jira needs to send a notification to multiple users, Jira will build 1 email per user, and put this user in the “To:” header of that email and sends the mail. This will ensure that mails are sent individually and any 'invalid' email address does not affect 'valid' email addresses. * However, when the A4J action and the Send Email feature, “Send email” needs to send an email to multiple users, this action only builds 1 single email and adds all the users into the “To:” header. This could cause issues with some SMTP mail servers, if 1 single email address is invalid, the whole email is not sent, thereby affecting 'valid' users. It would be great if A4J and Send Email feature uses the behaviour of Jira and send separate mails for different mail addresses so that mail to all 'valid' addresses are sent even if the recipient list contains one or more 'invalid' email addresses.

New: Currently, in the "Send email" action, A4J adds all the mentioned mail recipients to a single mail. If the mail recipients contain one or more 'invalid' email addresses, delivery to all email recipients fails on some SMTP mail servers. * When Jira needs to send a notification to multiple users, Jira will build 1 email per user, and put this user in the “To:” header of that email, and sends the mail. This will ensure that emails are sent individually and any 'invalid' email address does not affect 'valid' email addresses. * However, when the A4J action and the Send Email feature, “Send email” needs to send an email to multiple users, this action only builds 1 single email and adds all the users into the “To:” header. This could cause issues with some SMTP mail servers, if 1 single email address is invalid, the whole email is not sent, thereby affecting 'valid' users. It would be great if A4J feature uses the behaviour of Jira and send separate emails for different mail addresses so that mail to all 'valid' addresses are sent even if the recipient list contains one or more 'invalid' email addresses.

Kiran Srinivas (Inactive) made changes - 03/Dec/2020 8:04 AM

Description

Original: Currently, in the "Send email" action, A4J adds all the mentioned mail recipients to a single mail. If the mail recipients contain one or more 'invalid' email addresses, delivery to all email recipients fails on some SMTP mail servers. * When Jira needs to send a notification to multiple users, Jira will build 1 email per user, and put this user in the “To:” header of that email and sends the mail. This will ensure that mails are sent individually and any 'invalid' email address does not affect 'valid' email addresses. * However, when the A4J action “Send email” needs to send an email to multiple users, this action only builds 1 single email and adds all the users into the “To:” header. This could cause issues with some SMTP mail servers, if 1 single email address is invalid, the whole email is not sent, thereby affecting 'valid' users. It would be great if A4J uses the behaviour of Jira and send separate mails for different mail addresses so that mail to all 'valid' addresses are sent even if the recipient list contains one or more 'invalid' email addresses.

New: Currently, in the "Send email" action, A4J and also "Send Email" feature in Jira under ⚙ >System>Send Email adds all the mentioned mail recipients to a single mail. If the mail recipients contain one or more 'invalid' email addresses, delivery to all email recipients fails on some SMTP mail servers. * When Jira needs to send a notification to multiple users, Jira will build 1 email per user, and put this user in the “To:” header of that email and sends the mail. This will ensure that mails are sent individually and any 'invalid' email address does not affect 'valid' email addresses. * However, when the A4J action and the Send Email feature, “Send email” needs to send an email to multiple users, this action only builds 1 single email and adds all the users into the “To:” header. This could cause issues with some SMTP mail servers, if 1 single email address is invalid, the whole email is not sent, thereby affecting 'valid' users. It would be great if A4J and Send Email feature uses the behaviour of Jira and send separate mails for different mail addresses so that mail to all 'valid' addresses are sent even if the recipient list contains one or more 'invalid' email addresses.

Karthik Manjunath created issue - 02/Dec/2020 2:46 PM