Please provide a way for agents to be able to use the Email Logs functionality in JSM

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Configuration
    • None

      Today, you provide the agents with the ability to see the Email Logs option within JSM projects. With their ability to set up users as customers, it is important for them to be able to view the logs when users reach out and state they have not received their email invite, etc. 

      There is no way to grant them this access without providing them project administrator rights. Please provide a granular way to control this feature without having give too much access to the project settings. 

       

              Assignee:
              Unassigned
              Reporter:
              Lynda Hooper
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                Created:
                Updated: