Scenario:

• The "Clear Field Value" post-function can be added to clear the resolution field in bulk as part of the workflow, but not helpful when workflow is shared.

• When the workflow is shared, this post-function will affect all the associated projects, which may not be necessary for all of them. In such cases, it would be useful to have project-specific automation to make the changes specific to a project.

• Currently we are able to only choose one of the available values from the drop-down options to set resolution field but no options to clear it.

• Additionally, we can't use additional fields (JSON) to set the resolution field, when used rule execution always fails with error - 'Could not find valid 'id' or 'name' in resolution object. (resolution)' error.

Suggestion:

• Automation for Jira should have the feature to clear the resolution field and also users should be able to use 'Additional Fields' using JSON to set the field value.

• We did come across a KB article that feature is available for Jira Cloud - Clear Resolution field in tickets with Automation instead of Workflow Post Functions.. Something similar should be implemented for Jira Data Center.