Make CSAT independent from enabling Customer notifications "Request resolved".

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Actions

      Hi Atlassian team!

      I suggest you to make CSAT independent from the enoying dependancy of enabling Customer notifications "Request resolved".

      It should be possible to deploy a solution which only use event "Resolved" and trigger action for CSAT. Maybe have it's own schema with choices like when/what event and to whom?

      Other possability is to have another choice in Customer notifications like a "Request resolved send CSAT".

       

      Regards Ulf

            Assignee:
            Unassigned
            Reporter:
            Ulf Johansson
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              Created:
              Updated: