Problem

Smart Values can be used to access and manipulate fields/custom fields in automation rules.

The problem is that Smart Values are not case sensitive. As a result, if Jira has 2 custom fields configured with the same name, but with different cases (for example: "Story Points" and "story points", Smart Values will not be able to differentiate them when using the syntaxes below:

{{issue.Story Points}}
{{issue.story points}}

Workaround

Identify the custom field ID of the fields that have the same name, and access them via Smart Values using the syntax below (XXXXX being the custom field ID):

{{issue.customfield_XXXXX}}