Issue Summary

The feature reported in this KB article create-customers-and-add-jira-service-management-requests to create the "Service Desk Customer" and "Create Service Desk Request" doesnt work anymore.

Steps to Reproduce

1. Create a new A4J rule, and create a new Service Management Customer in the rule.
2. In the same rule, create a new service management request and select the option to raise request on behalf of the customer created in this rule. 
3. Set up a trigger and let the rule run.

Expected Results

A new request will be created by the user that just got created in the rule. 

Actual Results

The rule fails with error message

 The creation fails with "Error creating request sd.validation.request.creation.failure.required.field." 

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

Versions Tested

Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: