Problem

When creating or updating a rule, if you have a select list or multiple group custom field, Automation for Jira will fetch only the first 15 options available, alphabetically ordered.

To fetch more values you need to start typing so Jira will submit new searches. This can cause confusion since Jira will initially present the No options message when all the top 15 are selected.

It would be valuable to:

• Either present a message stating that only the 15 results were displayed and that the user need to further limit the search 
• Auto-refresh the results removing the options that have already been picked resulting in a new set of 15 items.

Environment

Tested on current LTSs 9.4, 9.12 with bundled A4J versions and EOL 8.20 with A4J (9.0.3)

Steps to Reproduce

Create a multi-select list custom field.

Create 15+ options. I created Alpha - 1 up to Alpha - 20 and Beta - 1, Beta - 2 and  _  _Beta - 3.

On a new rule, in the Issue fields condition component, pick the custom field you created.

You click the Value area and see the values presented and select all 15.

You may start filtering the results by typing Alpha.

Expected Results

As you pick elements from the list, more values are made available up to the limit of 15.

Actual Results

Jira does always fetch the first 15 options for the given given you provided. If you don't type anything this will be the first 15, in alphabetical order. If those 15 are already picked, you'll see No options message with no further instructions.

Depending on the values, even after typing to refine the search you could be misled that there are no options if the results were already selected.

See video for a demonstration.

JRASERVER-77870 demo.mov

Workaround

You can start typing the option or group name until Jira find a match. On a worst-case scenario you'll need to type the full option/group name.

Notes

As possible solutions, it would be valuable to:

• Either present a message stating that only the 15 results were displayed and that the user need to further limit the search 
• Auto-refresh the results removing the options that have already been picked resulting in a new set of 15 items.