Summary

Atlassian Cloud does not publicly document the retention period for internal platform logs. Customers expect historical log data to be available on request and are surprised when it isn't. Clear public documentation is needed.

Problem

• Customers sometimes request log data (e.g., authentication events, access records) that falls outside the platform's retention window

• No public documentation states how long these logs are retained

• Admin-accessible audit logs have different retention than internal platform logs, but this distinction isn't clearly explained anywhere public

• Customers migrating from self-managed products expect the same level of log access they had on-premise

This creates an expectation gap that leads to frustration, repeated support requests, and escalations.

What Would Help

• Public documentation clearly stating the retention period for internal platform logs
• Guidance on exceptions (if any) — a general statement on circumstances where extended retention or retrieval may be possible **

Why It Matters

• Reduces confusion and support volume

• Sets accurate expectations for security and compliance teams

• Builds trust through transparency, especially for enterprise customers with audit obligations