Preserve user's alert notification configurations during IDP / SSO provider migration

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    • Jira Service Management

      Background / Current Behaviour
      When a customer migrates from one identity provider (IDP) / SSO method to another (for example, from Google to Okta), part of the migration process involves programmatically disabling and re-enabling users. This disable/re-enable is not initiated by the customer’s admins, but is an internal step in the IDP migration flow to realign identities.

      We currently have a feature/behaviour where, when a user is disabled and later re-enabled, their alert notification configuration is removed. As a result, during an IDP migration:

      • Affected users are disabled/re-enabled as part of the migration, and
      • All of these users lose their alert notification configuration.

      This leads to users unexpectedly missing critical alerts until their notification methods are manually reviewed and reconfigured.

      Requested Change / Feature

      Add a capability to preserve user alert notification configuration when users are disabled/re-enabled as part of an IDP / SSO migration.

            Assignee:
            Unassigned
            Reporter:
            Bhavin Rathod
            Votes:
            4 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated: