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  1. Identity
  2. ID-9058

Improve error messages when deleting managed accounts

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      Issue Summary

      Currently, when an admin attempts to delete a managed account that is listed as a billing admin for a subscription, the error message displayed is generic and does not specify which subscription(s) are blocking the deletion. This lack of detail causes confusion and makes it difficult for admins to delete the account.

      Steps to Reproduce

      • Select Directory > Managed accounts.
      • Select Show details for the account you want to delete.
      • Select the more actions menu (•••).
      • Select Delete account.
      • If the account is a billing admin for any subscription, a generic error message appears.

      Expected Results

      The error message should clearly specify the subscription(s) where the managed account is listed as a billing admin, so admins know exactly what needs to be updated before deletion can proceed.

      Actual Results

      The current error message does not indicate which subscription(s) are blocking the deletion. 

      Workaround

      Admins must log in as the user and manually check the billing pages (my.atlassian.com or admin.atlassian.com/billing) to identify where the user is listed as a billing admin.

      If access is not possible, contacting Atlassian support is required.

              Unassigned Unassigned
              5a9a6a462328 Adarsha VS
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                Created:
                Updated: