Keyboard doesn't show up when trying to login via Jira/Confluence mobile Apps with Microsoft SSO login

XMLWordPrintable

    • 2
    • Minor
    • Warranty

      Issue Summary

      Keyboard doesn't show up when trying to login via Jira/Confluence mobile Apps with Microsoft SSO login. This only happened for iOS.

      Steps to Reproduce

      1. Setup SSO with Microsoft login
      2. Install Jira/Confluence mobile Apps on iOS
      3. Login as usual (this time works)
      4. Wait until the session expires, try to login again.
      5. While key in the email (some don't even need to, but they will be redirected to SSO), it works fine. The moment it redirect to Microsoft login via default mobile browser, the keyboard doesn't show up.

      Expected Results

      The keyboard show up.

      Actual Results

      The keyboard doesn't show up.

      Workaround

      • Uninstall and reinstall the Jira/Confluence Apps. OR,
      • Open the default iOS browser (ie. Safari), login via https://id.atlassian.com > Open the Jira/Confluence mobile Apps > it should use the current active session, hence there is no need to login again. 

              Assignee:
              Unassigned
              Reporter:
              Adven (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: