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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Component/s: Login - Atlassian account
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2
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Severity 3 - Minor
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Jira Software
Issue Summary
The Continue button on the login page is not working as expected. This issue occurs when a users enables the "Remember me" option and tries to login in for the second time.
- Clearing the browser cache doesn't fix the issue.
- The issue is reproducible on multiple browsers.
- From HAR logs, we couldn't find any errors.
- When the user logs in using SSO, the issue is not observed.

Steps to Reproduce
- User must belong to an authentication policy which doesn't enforce SSO. Therefore, they will use the email and password to log in.
- Try to access a Jira site
- Enter your email & password and select "Remember me"
- The login is successful at this stage. Now log out and try to log in again.
- A screen with your previous used email will pop up and suggest you to continue with the Atlassian account associated to the email.
- Clicking on the Continue button, won't redirect you to your account or at least prompt you with a screen to reinsert your password.
Refer to this screen-recording for more details: https://www.loom.com/share/0e7421645258404ba6564494a6fa73ac?sid=3d97b720-7fa8-436f-958b-1f0fc86b18e0
Expected Results
The user should be prompted to insert their password once they click the Continue button.
Actual Results
Nothing happens when the user clicks the Continue button
Workaround
Select "Use another account" or "Remove account" and log in again.