This Suggestion covers the scope that once a a Jira user has hit the idle timeout value an their session is ended, then attempting to refresh certain pages should redirect a user to SSO if SSO is in use. At present, some pages redirect to SSO and some render an error message.

The impact witnessed is for the scope of atlassian.net/issues and does not impact other URIs such as atlassian.net/browse/.

For example, if timeout has been exceeded and user navigates to https://x.atlassian.net/browse/xxx-123, then user is redirected to SSO login page.

If timeout has been exceeded and user navigates to https://x.atlassian.net/issues/xxx-123, then upon refreshing, the user sees this error (which persists after a refresh):

The timeout setting is documented here:

• https://support.atlassian.com/security-and-access-policies/docs/update-idle-session-duration/

The shorter the timeout value set by an instance, the more likely it is that a user may experience this symptom.