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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Component/s: WAC - Cloud Signup
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1
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Minor
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Jira Software, Confluence
Issue Summary
Users are accidentally creating new organizations/sites when logging into Product starting pages instead of accessing their existing organizations.
As much as admins encourage users to use the direct links to their sites, the problem comes when they just type the product (e.g., “confluence”) in their browser's URL and it performs a search, clicking the first Atlassian product link they see.
Steps to Reproduce
- Go to a product starting page, such as https://www.atlassian.com/software/confluence
- Log in with one of the options (e.g., "Or Continue with").
Expected Results
If a user has access to any Atlassian organization/site, they should be redirected to a page showing their site/workspace to select.

Actual Results
Even if users have access to an organization/site, if they do not match some specific criteria, they are prompted to create a new site.

Workaround
Suggest users to use any of the home URL pages:
- https://id.atlassian.com
- https://start.atlassian.com
- https://home.atlassian.com
- https://yourcloudsitename.atlassian.net
The URLs above will take the user to their Atlassian homepage or product home page, avoiding the prompt to create a new cloud site.
- mentioned in
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