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  1. Identity
  2. ID-8879

Disable gravatar redirection for users

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Directory - APIs
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    • 1

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      Issue Summary

      There's no option to disable redirection to Gravatar domain even when the users are not using Gravatars.

      Steps to Reproduce

      1. Presence of users without any avatars uploaded
      2. If you open, say, the Admin Hub (https://admin.atlassian.com) in your browser and navigate to Directory >> Users you will see that for the users without avatars there will be a redirect to the Gravatar domain (secure.gravatar.com) even if Gravatars are not in use.

      Expected Results

      There should be an option to disable the navigation to Gravatar domain when Gravatars are not in use.

      Actual Results

      Atlassian Account (AA) will pull avatars from Gravatar in certain scenarios. Order of avatar resolution is as follows:

      1. If user has not uploaded any avatar then redirect to Gravatar default image.
      2. If user has uploaded an avatar to their Atlassian Account, display uploaded avatar.
      3. Otherwise, check if user has a Gravatar under the same email address. If so, display Gravatar.

      Workaround

      The workaround is to upload a profile picture/avatar for the affected users. This is cumbersome for orgs with a large user base because there's no way to bulk update profile pictures:

            [ID-8879] Disable gravatar redirection for users

            Julio Kim added a comment -
            • This redirection to Gravatar should be disabled when you opt-out from using Gravatars. There should not be a need for an option to specifically disable redirection to Gravatar, if that opt-out is selected at first place. I see this as a bug fix rather than a new feature request.

            Julio Kim added a comment - This redirection to Gravatar should be disabled when you opt-out from using Gravatars. There should not be a need for an option to specifically disable redirection to Gravatar, if that opt-out is selected at first place. I see this as a bug fix rather than a new feature request.

              Unassigned Unassigned
              fb7457aa0c37 John Ndambuki
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                Created:
                Updated: