Currently, when a user's mailbox becomes inaccessible, they are unable to access their Atlassian account. This issue is particularly prevalent during company domain transitions, where users may face situations in which their mailbox is non-recoverable.

To address this challenge, we propose adding additional account recovery options, such as:

• The ability to set an alternate recovery email address
• Phone number verification via OTP (One-Time Password)
• A security questionnaire for account recovery

These additional methods would provide users with alternative ways to regain access to their accounts, ensuring a more efficient and user-friendly recovery process, especially in cases where traditional recovery options are not viable.