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Bug
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Resolution: Duplicate
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High
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12
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Minor
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Issue Summary
Users are unable to sign up at https://id.atlassian.com/signup due to reCAPTCHA failing.
The user is stuck in a loop because the reCAPTCHA score is low. When a user encounters a low reCAPTCHA score, it means that the system has identified the activity as potentially suspicious. This could be due to a variety of factors, such as the network you're using, the device you're on, or even the way you're interacting with the site.
Steps to Reproduce
- Open https://id.atlassian.com/signup
- Click Signup
- reCAPTCHA prompted and you follow the instruction
Expected Results
Users should be able to successfully sign up at https://id.atlassian.com/signup by entering the email address and password. Users who have been invited to a site may not be able to set a password and log in to their account because of this issue.
Actual Results
It displays the error message and is stuck in a reCAPTCHA loop.
Workaround
The workaround is to try to signup from a different network and once the Atlassian account is successfully created and/or account password has been set, the user can switch back to the network and login and use Atlassian products.
- is duplicated by
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- Closed
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