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  1. Identity
  2. ID-8578

Change the default message shown while accessing Portal-only customers in the Admin Portal as a Site Admin

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Details

    • Suggestion
    • Resolution: Unresolved
    • User - Role
    • None
    • 2

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    Description

      Issue Summary

      • Site admins in the centralized user management (new UI) can't modify users in the Organization. Due to this reason, they should not be able to view the 'Portal-only customers' section in the Admin Portal (admin.atlassian.com).
      • However, whenever they try to access the 'Portal-only customers' section, an error is generated:
      "Something went wrong
We had trouble trying to fetch your customers. Refresh the page to try again."
      • This error message is misleading and needs to be changed to a message where it mentions that access to the 'Portal-only customers' section is not granted for the site admin role.

      Steps to Reproduce

      1. Go to the Admin Portal (admin.atlassian.com). Select an Organization.
      2. Select Products > Choose your site.
      3. Select Portal-only customers section.

      Expected Results

      • The site admin should not be able to access the 'Portal-only customers' section.

      Actual Results

      • An error message is generated which might be considered a bug as seen in the screenshot below:

      Attachments

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            Unassigned Unassigned
            6b2285b46f2d Sneha Srivastava
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            Dates

              Created:
              Updated: