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  1. Identity
  2. ID-8356

Unable to deactivate a user via user management REST API.

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      Issue Summary

      Deactivating an Atlassian Account previously synced with Google Workspace (without Atlassian Access) is only possible via UI and not from the user management REST API.

      Steps to Reproduce

      1. Sync a user via Google Workspace (without Atlassian Access).
      2. Delete or suspend the account in Google Workspace.
      3. Attempt to deactivate the Atlassian Account via the user management REST API fails.

      Expected Results

      Deactivate the account via user management REST API.

      Actual Results

      The below exception is returned:

      "key": "forbidden.action"

      Workaround

      The Atlassian Account can be deactivated from the UI or via the user management REST API after the Atlassian Account is unlinked by support.

            [ID-8356] Unable to deactivate a user via user management REST API.

            SET Analytics Bot made changes -
            Support reference count Original: 8 New: 9
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            Cole Norman made changes -
            Labels New: guard-s7
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
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            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Grzegorz Zgudka made changes -
            Status Original: Gathering Impact [ 12072 ] New: Long Term Backlog [ 12073 ]

              gzgudka@atlassian.com Grzegorz Zgudka
              d2a75811c3d2 Cosmin-Gabriel Moflic
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: