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  1. Identity
  2. ID-8350

Adding members to the team returns an error "We can't add a user, They may not have access to teams in your organization." for some sites

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    • 13
    • Severity 3 - Minor
    • Jira Software, Jira Service Management, Jira Work Management

    Description

      Issue Summary

      Adding members to the team returns an error "We can't add a user, They may not have access to teams in your organization" for some sites

      Steps to Reproduce

      1. Create a Team with just yourself as a member
      2. After creating the team, try to add members who are not org-admin but have access to at least one product on the site 

      Expected Results

      Able to add users with access to at least one product on the site

      Actual Results

      The operation fails with the error:

      {
          "members": [],
          "errors": [
              {
                  "accountId": "XXXXXXX",
                  "code": "ADD_MEMBER_FAILED",
                  "message": "We encountered an error trying to add some members to the team. Please check developer documentation."
              }
          ]
      } 

      Workaround

      The org admins can be added without any issues.
      Try granting Browse users and group permission to the user who is getting added to the team.This error can also happen due to scenarios discussed here https://support.atlassian.com/atlassian-account/docs/visibility-of-atlassian-teams-information/
      However in this case the site is set to with approval. Manually providing product access to a user also results in the same error 
      Note: The above steps shared may or maynot work as we see inconsistent behavior for the same configuration.

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              4f0f02461ede Elly
              skahol Swati Kahol
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              Dates

                Created:
                Updated:
                Resolved: