Setting up 2fa by SMS fails with with a reCAPTCHA error

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • Component/s: Login - MFA / 2FA
    • None
    • Severity 3 - Minor

      Issue Summary

      Setting up 2fa by SMS fails with with a reCAPTCHA error

      Steps to Reproduce

      1. Navigate to https://id.atlassian.com/manage-profile/security/two-step-verification
      2. Enter the passcode and click Configure
      3. Click "Don't have a smartphone?"
      4. Click "Enable using SMS"
      5. Click "Text me the code" (doesn't matter if the phone number is entered or not)

      Expected Results

      An SMS will be sent to the mobile phone

      Actual Results

      No messages are sent and the following error message is shown:

      We are having trouble verifying reCAPTCHA for this request. Please try again.
      

      Checking the browser dev tool:

      Content-Security-Policy: The page’s settings blocked the loading of a resource at https://www.recaptcha.net/recaptcha/enterprise.js?onload=onloadcallback&render=explicit (“script-src”).
      

      This is reproducible in Chrome 116.0.5845.110, Firefox 115.0.1, Safari/Chrome/Edge for iPad

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Ai Hirama (Inactive)
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              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: