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Bug
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Resolution: Cannot Reproduce
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Medium
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None
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1
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Severity 3 - Minor
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Issue Summary
When trying to mention a user ( with @mention or mention ) or finding them in the listed users of a user picker field (eg. Assignee) the user does not show up as an option. The specific user can't be mentioned by anyone on pages or comments.
Steps to Reproduce
- Go to advanced issue search
- Search a user by Assignee filed or use JQL
assignee = testuser
Expected Results
- You can find the user in the Assignee field in Jira
Actual Results
- The user doesn't show up as an option and cannot be mentioned
Workaround
- First one:
- Contact our support team through https://support.atlassian.com/ and include the following information:
The user(s) being affected
A link to this repor
- Contact our support team through https://support.atlassian.com/ and include the following information:
- Second one:
- Go to the site's administration > Users > Select the user > change the User Role to Trusted, refresh the page and then, change it back to the previous role (Site administrator/Basic).
- Third one (strictly for Jira)
- Temporarily switch to the old issue view
[ID-8232] Cannot mention specific user
| Workflow | Original: JAC Bug Workflow v3 [ 4388275 ] | New: JAC Bug Workflow v4 [ 4566310 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 777947 ] |
| Resolution | New: Cannot Reproduce [ 5 ] | |
| Status | Original: Needs Triage [ 10030 ] | New: Closed [ 6 ] |
| Assignee | New: Quincy [Atlassian] [ ce2268470464 ] |
| Support reference count | New: 1 |
| Description |
Original:
h3. Issue Summary
When trying to mention a user ( with @mention or [~mention] ) or finding them in the listed users of a user picker field (eg. Assignee) the user does not show up as an option. The specific user can't be mentioned by anyone on pages or comments. h3. Steps to Reproduce # Go to advanced issue search # Search a user by Assignee filed or use JQL {code:sql} assignee = testuser {code} h3. Expected Results * You can find the user in the *Assignee* field in Jira h3. Actual Results * The user doesn't show up as an option and cannot be mentioned h3. Workaround * First one: ** Contact our support team through [https://support.atlassian.com/] and include the following information: The user(s) being affected A link to this report (or simply mention * Second one: ** Go to the site's administration > Users > Select the user > change the User Role to {*}Trusted{*}, refresh the page and then, change it back to the previous role (Site administrator/Basic). * Third one (strictly for Jira) ** Temporarily switch to the old issue view |
New:
h3. Issue Summary
When trying to mention a user ( with @mention or [~mention] ) or finding them in the listed users of a user picker field (eg. Assignee) the user does not show up as an option. The specific user can't be mentioned by anyone on pages or comments. h3. Steps to Reproduce # Go to advanced issue search # Search a user by Assignee filed or use JQL {code:sql} assignee = testuser {code} h3. Expected Results * You can find the user in the *Assignee* field in Jira h3. Actual Results * The user doesn't show up as an option and cannot be mentioned h3. Workaround * First one: ** Contact our support team through [https://support.atlassian.com/] and include the following information: The user(s) being affected A link to this repor * Second one: ** Go to the site's administration > Users > Select the user > change the User Role to {*}Trusted{*}, refresh the page and then, change it back to the previous role (Site administrator/Basic). * Third one (strictly for Jira) ** Temporarily switch to the old issue view |
| Comment | [ [~6aa6ce5a27d7] This is the wrong component. There is nothing we can do in userbase-search to fix this bug. ] |
| Component/s | Original: Identity Internal - Userbase search [ 48705 ] | |
| Component/s | New: Identity Internal - Cross Product User Search / User Mentions [ 66448 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 771002 ] |