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  1. Identity
  2. ID-8222

Ability to retrieve user email address regardless of the profile visibility as a site admin

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      In compliance with GDPR, we have rolled out visibility control for the user's profile and it's possible for the user to toggle this setting from id.atlassian.com as referred from:

      But as a site admin who managed the site, he should be able to retrieve email addresses from the REST API since they could export the email address from the user export (user management). It would be beneficial if we have a dedicated API endpoint for the admins to retrieve the email address of the users regardless of the profile visibility that configured from id.atlassian.com.

      Workaround:

      Atlassian Update – 12 April 2024

      Hi all,

      We have a new API available here: https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-search-post that returns the user email address regardless of profile visibility setting.

      Thanks,
      Stefan

       

            [ID-8222] Ability to retrieve user email address regardless of the profile visibility as a site admin

            Andrey Lazarev made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 961200 ]

            Salvatore added a comment -

            > Hi all,

            > We have a new API available here: https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-search-post that returns the user email address regardless of profile visibility setting.

            > Thanks,
            > Stefan

             

            If the Customer is not yet added to an org, but the customer is known to be a member of a particular org, how are we to add them to the org from the portal if we cannot see their email?

             

            We cannot find this users email unless they are on an org, based on this request. 

            Salvatore added a comment - > Hi all, > We have a new API available here: https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-search-post  that returns the user email address regardless of profile visibility setting. > Thanks, > Stefan   If the Customer is not yet added to an org, but the customer is known to be a member of a particular org, how are we to add them to the org from the portal if we cannot see their email?   We cannot find this users email unless they are on an org, based on this request. 
            Hala ElRoumy made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Pinned by Hala ElRoumy

            Hala ElRoumy added a comment -

            Dear Customers, 

            We have a new update regarding this feature and it can be tracked on this request:

            Thanks,
            Hala | Atlassian Support Team

            Hala ElRoumy added a comment - Dear Customers,   We have a new update regarding this feature and it can be tracked on this request: ID-77744 - Allow site admins to fetch email addresses when using the REST API endpoints to get all users Atlassian Update – 12 April 2024 Hi all, We have a new API available here: https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-search-post that returns the user email address regardless of profile visibility setting. Thanks, Stefan Thanks, Hala | Atlassian Support Team
            Hala ElRoumy made changes -
            Link New: This issue duplicates ID-7744 [ ID-7744 ]
            Hala ElRoumy made changes -
            Labels New: jws24
            SET Analytics Bot made changes -
            Support reference count Original: 79 New: 80
            SET Analytics Bot made changes -
            Support reference count Original: 78 New: 79
            SET Analytics Bot made changes -
            Support reference count Original: 77 New: 78
            SET Analytics Bot made changes -
            Support reference count Original: 75 New: 77

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              ckek Kek Chee Young (Inactive)
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                Updated:
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