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  1. Admin Experience
  2. AX-55

Unable to invite users through the Invite Users button

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    • Severity 3 - Minor

      Issue Summary

      Some costumers are experiencing issues when inviting users through the Invite Users button. They get the following error message:

      Invalid recaptcha token provided in request.

      The issue happens when the customer still have the "Add your team" form:

       

      Steps to Reproduce

      1. Go to User Management (https://admin.atlassian.com/s/<siteid>/users)
      2. Make sure that the message "There's a team behind every success" is appearing.
      3. Click on "Invite Users".
      4. Try to invite a user.

      Expected Results

      The user should be invited.

      Actual Results

      The user is not invited and gets an error message:

      Invalid recaptcha token provided in request.

      Workaround

      Users need to to invite the user by adding their email address to the form instead of using the "Invite user" button.

        1. image-2023-02-07-11-40-54-785.png
          image-2023-02-07-11-40-54-785.png
          342 kB

            [AX-55] Unable to invite users through the Invite Users button

            Ray Hundley added a comment -

            We recently also started getting this error when trying to add/invite a new user from outside our organization. What is the workaround or solution?

            Ray Hundley added a comment - We recently also started getting this error when trying to add/invite a new user from outside our organization. What is the workaround or solution?

            J4N added a comment -

            Hi,
            What is the workaround? We are unable to add new users to our Jira due to this issue

            J4N added a comment - Hi, What is the workaround? We are unable to add new users to our Jira due to this issue

            Kathleen Mullen added a comment - - edited

            I am having this same issue–I am unable to add a user to Jira Software. What is the work-around, else I would consider this way more than "minor".

            Kathleen Mullen added a comment - - edited I am having this same issue–I am unable to add a user to Jira Software. What is the work-around, else I would consider this way more than "minor".

            Hanqing Zhao added a comment -

            Assigned this ticket to #cs-koopa-troopas's queue

            Hanqing Zhao added a comment - Assigned this ticket to #cs-koopa-troopas's queue

              482371f2c6f5 Olivia Mackintosh
              9574dabfb3a9 Matheus Z
              Affected customers:
              7 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: