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  1. Identity
  2. ID-7966

Omit random string(+alias) from sender email address on notification emails

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    Description

      Problem Definition

      The From header(sender) in notification emails has a value of something like this:

      noreply+1b2154d095a5955f8865dc7bacc0f16ad126ea8386a55398d22a01911@am.atlassian.com
      

      Suggested Solution

      • Use a "friendly from" email address instead - e.g. noreply@am.atlassian.com

      Why this is important

      • Including the random string in the sender email address can be interpreted as malicious by end users
      • End users don't trust that the sender is legitimate
      • The "friendly from" header in Commerce(billing) related emails are "no_reply@am.atlassian.com" - user administration/account related emails have the email address formatted as per the "Problem Definition" on this issue

      Workaround

      • No known workarounds, a workaround will be added here if one is found

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            Unassigned Unassigned
            dnguyen4 Derrick Nguyen
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            Dates

              Created:
              Updated: