Users who change their email in Azure AD cannot login

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When trying to log in using the "Continue with Microsoft" button after the user has had their email changed in Azure, the user is presented with an error "We're having trouble logging you in".

      In the browser console we can see the error

      unknown-handleUnlinkedExtIdpUsers
      

      Steps to Reproduce

      1. Go to id.atlassian.com
      2. Click Continue with Microsoft

      Expected Results

      You are logged in with the new email address linked to your Atlassian account

      Actual Results

      You get an error "We're having trouble logging you in"

      Workaround

      Log in using email and password. - https://id.atlassian.com/login/resetpassword

            Assignee:
            Unassigned
            Reporter:
            Gabriel Muller (Inactive)
            Votes:
            4 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: