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  1. Admin Experience
  2. AX-1067

Site admin cannot invite a new user if Opsgenie is included

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    • Minor

      Issue Summary

      Invitation failure due to Opsgenie enabled.

      Steps to Reproduce

      1. Enable New users have access to this product for Opsgenie
      2. Try inviting a new user
      3. Notice an error occurs

      Expected Results

      Site/Trusted Admins are able to invite any user.

      Actual Results

      Here's the error in the browser console:

      vendors~app.d60c994c958dd10608b0-9.js:113 Uncaught (in promise) Error: 422: {
        "error": "invalid product"
      }
      
          at vendors~app.d60c994c958dd10608b0-9.js:113
          at u (vendors~app.d60c994c958dd10608b0-9.js:113)
          at Generator._invoke (vendors~app.d60c994c958dd10608b0-9.js:113)
          at Generator.forEach.e.<computed> [as next] (vendors~app.d60c994c958dd10608b0-9.js:113)
          at n (vendors~app.d60c994c958dd10608b0-9.js:113)
          at c (vendors~app.d60c994c958dd10608b0-9.js:113)
          at nrWrapper (VM140 a839ce4e-186a-463e-821b-b3affb5f0cdb:2)
      /gateway/api/engage-targeting/api/v2/user/a839ce4e-186a-463e-821b-b3affb5f0cdb/messages/external-access-requests-changeboarding/start:1 Failed to load resource: the server responded with a status of 409 ()
      vendors~app~preload.adaef9157f434d071774-9.js:1 Feature flag service returned 400, "Incomplete KeyIdentifier=[KeyIdentifier{type=atlassianAccountId, value=}]". This request will not be retried until the user data has been changed.
      

      Workaround

      Disable New users have access to this product for Opsgenie.

      Also consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

              kmukherjee কৌস্তুভ
              kyamamoto@atlassian.com K. Yamamoto
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                Created:
                Updated:
                Resolved: