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  1. Identity
  2. ID-7604

Site admin cannot invite a new user if Opsgenie is included

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    Description

      Issue Summary

      Invitation failure due to Opsgenie enabled.

      Steps to Reproduce

      1. Enable New users have access to this product for Opsgenie
      2. Try inviting a new user
      3. Notice an error occurs

      Expected Results

      Site/Trusted Admins are able to invite any user.

      Actual Results

      Here's the error in the browser console:

      vendors~app.d60c994c958dd10608b0-9.js:113 Uncaught (in promise) Error: 422: {
        "error": "invalid product"
      }
      
          at vendors~app.d60c994c958dd10608b0-9.js:113
          at u (vendors~app.d60c994c958dd10608b0-9.js:113)
          at Generator._invoke (vendors~app.d60c994c958dd10608b0-9.js:113)
          at Generator.forEach.e.<computed> [as next] (vendors~app.d60c994c958dd10608b0-9.js:113)
          at n (vendors~app.d60c994c958dd10608b0-9.js:113)
          at c (vendors~app.d60c994c958dd10608b0-9.js:113)
          at nrWrapper (VM140 a839ce4e-186a-463e-821b-b3affb5f0cdb:2)
      /gateway/api/engage-targeting/api/v2/user/a839ce4e-186a-463e-821b-b3affb5f0cdb/messages/external-access-requests-changeboarding/start:1 Failed to load resource: the server responded with a status of 409 ()
      vendors~app~preload.adaef9157f434d071774-9.js:1 Feature flag service returned 400, "Incomplete KeyIdentifier=[KeyIdentifier{type=atlassianAccountId, value=}]". This request will not be retried until the user data has been changed.
      

      Workaround

      Disable New users have access to this product for Opsgenie.

      Also consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

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              kmukherjee কৌস্তুভ
              kyamamoto@atlassian.com K. Yamamoto
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              Dates

                Created:
                Updated:
                Resolved: