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  1. Identity
  2. ID-7544

Google users failing to signup in Trello

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      Issue Summary

      When signing up in Trello, users may encounter an error when signing up with Google.

      Steps to Reproduce

      1. Go to https://trello.com/signup
      2. Click on Continue with Google
      3. Sign in using the Google account.

      Expected Results

      User should be allowed to sign up in Trello

      Actual Results

      Error is returned

      {"error":"SIGNUP_MANAGED_ATLASSIAN_ACCOUNT_RESTRICTION","message":"Email is restricted to Atlassian account signup"}"
      

      Workaround

      Do not use the Google option from the Trello sign up page.

      • Go to https://trello.com/signup
      • Enter the email address and click on Continue
      • On the next page (id.atlassian.com), use the Continue with Google

              Unassigned Unassigned
              rmacalinao Ramon M (Inactive)
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                Created:
                Updated:
                Resolved: