Problem Definition

• When Atlassian accounts are tied to an Atlassian purchasing system/Sales OPs/Channel Partner account, the Atlassian account can't be deleted and can only be deactivated
• The current messaging is "This account is an Expert."
• Many customers aren't aware of our terminology and what "Expert" actually means, so customers are unaware that the account is linked to Atlassian Sales OPs systems

Suggested Solution

• Describe what an "Expert" is within the error message
• Add the Sales OPs support portal URL(or a link to a KB) and describe how to create a "Partner Program Support" ticket

Why this is important

• "This account is an Expert." is ambiguous
• Cloud Support will need to redirect users to the Sales OPs team - so it would be beneficial if customers are immediately directed to the correct support portal

Workaround

• Navigate here: https://partners.atlassian.com/support/#/
  
  (Fill the form as per above screenshot)
• The Sales OPs support team will assist with your enquiry
• "Expert" accounts can only be deactivated and not deleted