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  1. Identity
  2. ID-7320

Users cannot log into Jira if they have the Chrome extension "Popup Blocker" installed

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      Issue Summary

      Users cannot log into Jira if they have the Chrome extension "Popup Blocker" installed

      Steps to Reproduce

      1. Clear the Chrome cache to make sure any session is active
      2. Install the extension "Popup Blocker" in Chrome
      3. Try to access a Jira cloud site

      Expected Results

      The user is authenticated and the Jira home page is displayed

      Actual Results

      The user receives the following error message:

      Oops, you've made a malformed request

      Workaround

      • Disable or uninstall the Chrome extension "Popup Blocker"
      • Use Chrome incognito mode
      • Use a different browser

              ndomeniconi n (Inactive)
              htemp Heitor T (Inactive)
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                Created:
                Updated:
                Resolved: