Issue Summary

Customers utilizing a Proxy/VPN Service are receiving notifications from Atlassian that their connection is unusual, however, the Location returned is incorrect

Steps to Reproduce

1. Connect to a Proxy/VPN Service (like zScaler)
2. Access the Atlassian Cloud Environment

Expected Results

Location shown in email accurately reflects where the user is connected through

Actual Results

User receives a notification indicating that there is unusual activity with their account.

Email received

Hello,
We noticed some unusual login activity with your Atlassian account.
Email <EMAIL ADDRESS>

Time Thursday, November xx, 2019 hh:mm AM (America/New_York)
Location Pleasant Prairie, Wisconsin, United States
Device Unknown
Browser Chrome
IP address 165.225.x.xx3
To make sure your account is secure, let us know if this was you.

If the IP Address is checked/looked up using an online tool, the location is correct:

| => curl https://ipapi.co/165.225.x.xx3/json
{
    "ip": "165.225.x.xx3",
    "city": "Chicago",
    "region": "Illinois",
    "region_code": "IL",
    "country": "US",
    "country_name": "United States",
    "continent_code": "NA",
    "in_eu": false,
    "postal": "60602",
    "latitude": 41.8483,
    "longitude": -87.6517,
    "timezone": "America/Chicago",
    "utc_offset": "-0600",
    "country_calling_code": "+1",
    "currency": "USD",
    "languages": "en-US,es-US,haw,fr",
    "asn": "AS22616",
    "org": "ZSCALER, INC."
}

Workaround

If the IP Returned in this notification is recognized, acknowledge the message by clicking "This was me" in the notification.