-
Suggestion
-
Resolution: Unresolved
-
76
-
Problem Definition (last updated on 13/Nov/2019)
Currently, the Atlassian Account deletion process have a 14-day grace period that allow the Org Admin to cancel it. That long grace period is not ideal depending on the companies policies.
Suggested Solutions
- Reduce the grace period to something like 3 days or so.
- Create a button at the users' profile in the Org that allow the admins to expedite the account deletion.
Work arounds
In some cases, problems can be avoided by first unmarking the user for deletion, then updating the user's email to something else, then marking the user for deletion. This allows the original email to be used by another account. If the user is provisioned, be sure to first stop syncing the user by calling this API endpoint or referring to your identity provider's provisioning documentation for how to call the SCIM standard DELETE operation.
Otherwise, reach out to Atlassian support to review your options: support.atlassian.com/contact
[ID-7244] Make it possible for Org Admins to expedite the Atlassian account deletion
Please include this feature.
This either slows down my troubleshooting progress by 14 days or it slows it down by 1-2 days and then takes up time with your support reps to expedite the deletion of the account. Either way it feels like a weird hill to die on when it comes to features.
There's nothing wrong with a slow delete policy to allow for undeletes... but there needs to be an option to force immediate deletion with many confirmations after the initial delete request.
So:
- Choose the user and delete the user
- Open the deleted user's profile and choose to force immediate deletion, if desired
We have similar issues when our users in some cases changes their surname due to marriage or divorce or other reason, we then change the email address for the users and some users wants to keep their old email as an alias to their account. This then creates a new account in Atlassian but there's a conflict between the old and new account which causes the users not being able to log in to any of the accounts. With the 14 days grace period our user can't use Atlassian products for 14 days until an amin manually mark the account for deletion and the account(s) has been permanently deleted.