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  1. Identity
  2. ID-7216

Force managed accounts to log out

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    Description

      Problem
      It's not possible to force users to log out in the Session duration tab on the admin page. The workaround is the Reset password feature in the Org > Security > Password management tab. That button has two different outcomes beyond ending the managed accounts' session depending on having SAML SSO or not:

      Scenario 1: SAML SSO is enabled

      • The users will have their Atlassian Account session terminated and when they try to log in, they will be redirected to the Identity Provider authentication page. The users won't be asked to create a new password, nor receive any notification.

      Scenario 2: SAML SSO is not enabled

      • The users will have their Atlassian Account session terminated and when they try to log in, after entering their current credentials, they will be prompt to create a new password. This new password must respect the Organization's [password policies].

      Suggestion
      Notify your users about when the logout will happen so they can avoid losing their current work. If you do changes to the session duration it might be worth it to let them know as well.

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              njayasankar@atlassian.com Narmada Jayasankar
              msoliz@atlassian.com Mauricio S (Atlassian)
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                Created:
                Updated:
                Resolved: