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  1. Identity
  2. ID-7019

Setting Account visibility to "Public" or "Collaborators" does not allow email address to show in API or UI

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      Issue Summary

      Unmanaged Users that have their Account Visibility and privacy settings set to "Public" or "Collaborators" does not allow the viewing of the email address of the user either through the API or the U I.

      Steps to Reproduce

      1. Invite an unmanaged user to your instance if one does not already exist
      2. Check the user profile information.

      Expected Results

      The email address of the account is shown.

      Actual Results

      The email address remains hidden

      Workaround

      Currently, there is no workaround

            [ID-7019] Setting Account visibility to "Public" or "Collaborators" does not allow email address to show in API or UI

            Atara Avidan Shachar (Inactive) made changes -
            Resolution New: Not a bug [ 12 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]

            Atara Avidan Shachar (Inactive) added a comment -

            See explanation in the last comment

            Atara Avidan Shachar (Inactive) added a comment - See explanation in the last comment
            Atara Avidan Shachar (Inactive) made changes -
            Assignee New: Jared Long [ jlong@atlassian.com ]

            Greg D added a comment -

            Hey Muhammad, this was not only Jira Service Desk.  This was fully broken for internal users on the first few days of the launch (July 15th week), but now the "Anyone" (public setting) for email address works.  The other point of confusion is that when you have your email address visibility set to "Only me and admin", that only means within admin.atlassian.com - we were under the impression that with that setting, an admin could see the email address in the UI and API (but that is not the case... it is hidden).  I think if you only intend for an admin to be able to see an email address within admin.atlassian.com with that setting, you can resolve this bug out as fixed.

            Greg D added a comment - Hey Muhammad, this was not only Jira Service Desk.  This was fully broken for internal users on the first few days of the launch (July 15th week), but now the "Anyone" (public setting) for email address works.  The other point of confusion is that when you have your email address visibility set to "Only me and admin", that only means within admin.atlassian.com - we were under the impression that with that setting, an admin could see the email address in the UI and API (but that is not the case... it is hidden).  I think if you only intend for an admin to be able to see an email address within admin.atlassian.com with that setting, you can resolve this bug out as fixed.

            Altaf added a comment -

            jlong@atlassian.com,

            Is this related to Jira Service Desk? If yes, I can see that attached ticket https://getsupport.atlassian.com/browse/PSCLOUD-30868 is waiting for customer after a fix from Identity. Can you please confirm if this ticket can be closed?

            Altaf added a comment - jlong@atlassian.com , Is this related to Jira Service Desk? If yes, I can see that attached ticket  https://getsupport.atlassian.com/browse/PSCLOUD-30868  is waiting for customer after a fix from Identity. Can you please confirm if this ticket can be closed?
            Rob Saunders made changes -
            Component/s New: Identity Internal - Profile Retrieval Service [ 56704 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 5 New: 6
            Battlebeard (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 437888 ]
            Rob Saunders made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 437480 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 3 New: 5

              jlong@atlassian.com Jared Long
              jlong@atlassian.com Jared Long
              Affected customers:
              9 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: