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  1. Identity
  2. ID-6763

Bring back the duplicate customer warning message

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      Problem

      On the old user management view, when the customer had an Atlassian account and a porta-only account with the same email. Jira used to show a warning message asking the site-admin to migrate the account to an Atlassian account and merge both accounts. This is not gone now with the new User Management look.

      This brings problems to JSD projects, where the agent cannot receive notifications or access to certain pages.

      Suggested Resolution

      Have some kind of message, showing the site-admins that there are duplicate accounts. Add "duplicate accounts" on the filtered by drop-down.

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          portalonly.jpg
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        2. Screen Shot 2019-02-18 at 18.39.41.png
          Screen Shot 2019-02-18 at 18.39.41.png
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          Form Name

            [ID-6763] Bring back the duplicate customer warning message

            Aneita added a comment -

            Closing as a duplicate of ID-7151. Please vote for / watch that ticket for updates. Thanks!

            Aneita added a comment - Closing as a duplicate of ID-7151 . Please vote for / watch that ticket for updates. Thanks!

              kdight Kieren (Inactive)
              esantos@atlassian.com Eduardo Santos
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              5 Start watching this issue

                Created:
                Updated:
                Resolved: