New User Access Admin role is being turned on for customers. This will replace the Trusted User role and is configurable for different products and users.

Hi Everyone,

An another update on this ticket...

We're still working on deprecating the Trusted User feature, and replacing it with a flexible set of delegated admin roles. If you didn't see the blog post about this, here it is https://community.atlassian.com/t5/Atlassian-Access-articles/Say-hi-to-our-new-user-admin-role/ba-p/1890277

The new role will be available for some customers in May 2023, and slowly rolled out to everyone in a few months. The Trusted User feature will not change in the meantime.

Cheers,

-Kieren

Product Manager, Identity Platform, Atlassian

That would be great.

We added JSM and quickly ran into this issue when we couldn't remove licences for trusted users no matter what we tried. Our costs began going through the roof so we need to deal with refund requests that take extra time on both sides.

Looking forward to seeing your new product assignment options.

Hi Everyone,

An update on this ticket...

We're working on deprecating the Trusted User feature, and replacing it with a flexible set of delegated admin roles. With these new roles, you'll be able to configure which products they can manage and which products they can access, separately.

In a few weeks, there will be a community blog post available on the roles in more detail. I'll post a link back here when it's up.

I don't have a clear ETA for you yet on when the new roles will be available (sometime in FY22), but the Trusted User feature will not change in the meantime.

Cheers,

-Kieren

Product Manager, Identity Platform, Atlassian

Hi Everyone,

We're looking into changing the Trusted User role to allow for specific product access.

I'll post back when we've started the work.

-Kieren

Atlassian Identity Product Manager