Summary

In User Management, we can create the user with the same email address even though the user had been created as "Portal Only Customer".

Customer Impact

• The user would have duplicate accounts in the instance
• User unable to access Jira even though they have granted the permissions

Environment

• Jira Service Desk is enabled

Steps to Reproduce

1. In a Service Desk project, go to Customers list
2. Invite a user to the project
3. Go to *User Management > Users"
4. Invite the user with the same email address again

Expected Results

It should prompt a message where the email address already exists.

Actual Results

The user got created successfully and now user have 2 active accounts in the same instance,

Workaround

1. Go to User Management > Jira Service Desk > Portal only customers
2. Look for the affected user
3. Migrate the user to Atlassian Account