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  1. Identity
  2. ID-6580

SAML SSO documentation is not updated about how to set up JIRA Service Desk Customer using SSO

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    Description

      Summary

      Currently, in SAML single sign-on documentation is not updated with how to setup JIRA Service Desk customer account login with SSO.

      Environment

      Cloud

      Expected Results

      Update the documentation with the context below :-

      How to set up JIRA Service Desk customer account login with SSO

      1. For existing customer account , search the user in Portal Only Customer list by go to User Management > JIRA Service Desk > Portal only Customer
      2. Open the user profile and click Migrate to Atlassian Account
      3. Then , it will redirect to user profile with that have the application access/group information. Make sure to remove all the application access because Customer account don't require an application access and it will not counted in any license.
      4. Now , open the Customer Portal and key in the email. If the email already in the Organization managed account , it will be redirected to SSO.

      Actual Results

      No information about JIRA Service Desk customer account.

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            rreidl Robin Reidl (Inactive)
            nroslan Atiqah Roslan
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            Dates

              Created:
              Updated:
              Resolved: